Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vaniimukeshotp@gmail.com. Please note that returns will need to be sent to the following address: *[INSERT YOUR RETURN ADDRESS HERE]*
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vaniimukeshotp@gmail.com.
### Damages and Issues (Mandatory Product Opening Video)
Please inspect your order immediately upon reception. *To protect against transit damage or missing items, we strictly require a continuous, unedited product opening/unboxing video.*
If your item is defective, damaged, or if you receive the wrong item, you must contact us immediately at vaniimukeshotp@gmail.com and provide this video evidence. *Please note: If a product opening video is not provided, or if the video appears edited/tampered with, we will be unable to evaluate the issue, and we cannot offer a refund or exchange for the damaged item.*
### Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

"The 6% advance deposit paid for Cash on Delivery orders covers handling and shipping costs. If an order is canceled after dispatch or rejected at delivery, this deposit is non-refundable."
### Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
### Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vaniimukeshotp@gmail.com.
(Please note: Initial damage/defect claims will still require the mandatory product opening video mentioned above before an inspection can be initiated).